Testimonials   -   This is What People Have to Say


Grays Harbor Community Hospital

I have had the pleasure of working with Jane Yow and The Performance Link for more than ten years and in four different healthcare organizations. The focus of services provided ranged from developing teamwork and leadership skills in management teams to interventions aimed at improving management / staff trust and communication in dysfunctional teams. Without qualification, I would evaluate the outcomes of these interventions as successful. Not only did the overall performance of these groups increase in the short term, the changes were sustained well after the intervention.

In addition to Jane's ability to work in a variety of settings with a wide range of individuals and groups, she brings a set of organizational development skills that produce effective and sustainable results. Her delivery style is fun and non-threatening. Her energetic approach quickly attains buy-in from her participants and puts the most reticent individuals at ease.

As needs arise in the future, I fully anticipate on calling upon The Performance Link to help improve individual, department, and organization performance.

Thomas Hightower, Chief Operating Officer
Grays Harbor Community Hospital
Aberdeen , Washington


The Performance Link consistently delivers tangible results, from marked improvement in our department's ability to deal with difficult customers, to increasing our customer satisfaction level through the development and implementation of a Secret Shopper Program. The Performance Link designed the criteria and administers the Secret Shopper Program, used each month to follow up with each employee, so that we know if we're still on track with customer service.

The dynamic, passionate training provided by The Performance Link, as well as the Secret Shopper Program, assures us that we are altering behaviors and getting results. I am very pleased with the professionalism of The Performance Link and their attention to detail

Joann Patton
Office Administrator

Walter Law Group

We are a small, progressive, boutique law firm. We have staff of different generations, ethnicities, and backgrounds. The Performance Link has greatly helped us in improving our interpersonal communication and this has lead to fewer conflicts and greater productivity. Employee satisfaction is up and turnover is down.

The Performance Link has also worked with our senior staff and attorneys on coaching, goal attainment, and team development, all of which have enabled us to have a tighter focus on shared objectives.

For a small firm competing with much larger organizations, having access to highly professional, passionate coaching and HR assistance at reasonable cost has allowed us to better compete in our market place. The services and advice provided by The Performance Link has lead to big improvements in our productivity and retention rates

Riley C. Walter
Managing Attorney

John’s Incredible Pizza Co.

Dear Jane,
I would like to take the time to tell you what a great job you have done over the past several years for my company. I am looking forward to having another Leadership retreat, and yes I will be calling you to “Run the Show”, as you do so well. I have also received very positive feedback on the Sexual Harassment training you did several months ago. I wish you and your company great success going forward, and would highly recommend your company to any type of business that is looking to put together a leadership retreat, or any other type of specialized training that you offer. Please feel free to share this letter with anyone considering your company's services.

You're the Best.

John M Parlet, Founder/President
John's Incredible Pizza Co. Inc.


The Performance Link brought an understanding of fundamental human behaviors to our entire management team. As a result, our managers have a vocabulary to use to talk and relate with one another on a higher level. They communicate better and are a more cohesive and effective team because of exercises and training like the DiSC Personal Profiles and leadership training.

Susan Wilke
Formerly CEO, JIPC

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